Privacy Policy
Introduction
At Luxe Diamonds Ltd, we are committed to protecting your privacy and handling your personal information with care. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you have regarding your personal data. Whether you are browsing our website, making an enquiry, booking an appointment or purchasing jewellery, we are committed to processing your information responsibly and in accordance with UK data protection laws.
Who We Are
Luxe Diamonds Ltd is a UK jewellery business specialising in bespoke diamond jewellery and carefully curated engagement ring collections. We operate by appointment from the London Diamond Bourse in Hatton Garden, London, providing a personal and professional service to clients throughout London and the surrounding areas. For the purposes of UK data protection law, Luxe Diamonds Ltd is the data controller responsible for the personal information collected through this website.
What Information We Collect
Depending on how you interact with us, we may collect personal information including your name, email address, telephone number, and any information you choose to provide when completing our contact form, sending us an email, contacting us via WhatsApp or social media, or booking an appointment. If you purchase jewellery from us, we may also collect information necessary to process your order, arrange payment, and provide after-sales service. We may also collect limited technical information, such as your IP address, browser type and website usage data through cookies and analytics tools.
How We Use Your Information
We use your personal information to respond to your enquiries, arrange appointments, provide quotations, create and fulfil jewellery orders, process payments, communicate with you about your purchase, and provide after-sales support. We may also use your information to improve our website, monitor its performance, comply with our legal obligations, and protect our business against fraud or misuse. We will only use your personal information where we have a lawful basis to do so.
How We Share Your Information
We do not sell, rent or trade your personal information to third parties. We may share your information with trusted service providers where necessary to operate our business, such as payment providers, delivery services, insurers, professional advisers, IT service providers or legal and regulatory authorities where required by law. Any third parties who process your information on our behalf are expected to keep it secure and use it only for the purposes for which it was provided.
How We Keep Your Information Secure
We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, alteration or disclosure. While no method of transmitting or storing data is completely secure, we are committed to maintaining appropriate safeguards to protect the information you provide to us.
How Long We Keep Your Information
We will only keep your personal information for as long as necessary to fulfil the purposes for which it was collected, including meeting our legal, accounting and tax obligations. When your information is no longer required, we will securely delete or anonymise it where appropriate.
Your Rights
Under UK data protection law, you have the right to request access to the personal information we hold about you, request that inaccurate information is corrected, request that your information is deleted in certain circumstances, object to or restrict the processing of your information, and withdraw your consent where processing is based on consent. To exercise any of these rights, please contact us using the details below.
Cookies
Our website may use cookies and similar technologies to improve your browsing experience, understand how visitors use our website and help us improve our services. You can control or disable cookies through your browser settings, although some features of the website may not function correctly if cookies are disabled.
Contact Us
If you have any questions about this Privacy Policy or how Luxe Diamonds Ltd handles your personal information, please contact us using the contact details provided on our website. We will do our best to respond to your enquiry promptly and in accordance with applicable data protection laws.